Refund Policy

Effective Date: 20-July-2025
Company Name: NCCew

At NCCew, we strive to provide the highest quality digital marketing services. However, due to the nature of our work, which involves time, strategy, and resources, we have set the following refund policy to ensure clarity and fairness for both parties.

1. General Policy

All payments made to NCCew are considered final. We do not offer refunds for services that have been rendered, initiated, or delivered, including strategy planning, campaign execution, or consultations.

2. Non-Refundable Services

Refunds are not applicable for the following:

  • Social media management and content creation services

  • SEO and paid advertising campaigns

  • Website design and development once work has begun

  • Digital strategy sessions and consulting services

  • Monthly retainers or subscription-based services (once the billing cycle starts)

3. Cancellations

Clients may cancel ongoing services with a written notice of 7 days before the next billing cycle. If cancellation occurs mid-cycle, services will continue until the end of that period, and no partial refunds will be issued.

4. Refund Exceptions

Refunds may be issued at our sole discretion in the following rare cases:

  • Payment was charged more than once in error

  • A service was paid for but not delivered due to internal issues

  • Duplicate transactions or accidental purchases (reported within 24 hours)

In such cases, a full or partial refund may be processed after verification, within 7–14 business days.

5. Disputes

If you believe there has been an error in billing or service delivery, please contact us at Contact@NCCew.co.uk within 7 days of the issue. We will review the situation promptly and work to resolve it in a fair and professional manner.

6. Contact Us

If you have any questions regarding this Refund Policy, please reach out:

NCCew
Email: Contact@NCCew.co.uk
Phone: +44 7832623198
Website: https://nccew.co.uk/